Delete Your Recalibrate Account

App: Recalibrate. Developer: Recalibrate. This page explains how to request deletion of your Recalibrate account and the data associated with it.

Option 1 — Delete your account in the app (immediate)

Open the Recalibrate app and sign in.
Go to Profile (bottom navigation or menu).
Scroll to Delete Account.
Type DELETE to confirm.

Your account and all associated records are removed immediately and permanently. This cannot be undone.

Go to Profile → Delete Account

Option 2 — Request deletion by email

If you cannot sign in, or you want data deleted without deleting your account, email us from the address on your account:

info@recalibratepain.com — subject: Account deletion request or Data deletion request.

We verify ownership and complete the deletion within 30 days, usually within 72 hours, and confirm by email.

Data that is deleted

Account and profile details: name, email address, password hash, user ID and app settings
Health info: pain, symptom, mood, sleep and medication tracking entries, assessments and reports
Fitness info: activity, exercise, diet and habit records
Messages: in-app messages, AI conversations, journal entries, notes and goals
Photos and files: any photos, documents or files you uploaded, and PDFs generated for you
Care team memberships, shared reports and clinician/carer connections
App activity and device identifiers linked to your account

Data that is kept, and for how long

Purchase and billing records — retained by our payment processors (Google Play, Stripe) for up to 7 years where required by tax and accounting law. We never store card numbers.
Security and audit logs — retained for up to 12 months for fraud prevention and security monitoring, then deleted.
Email suppression record — your email address may be kept on an unsubscribe list indefinitely so that we do not contact you again.
Anonymised, aggregated data — may be retained indefinitely. It cannot be linked back to you.

Subscriptions

Deleting your account does not automatically cancel a Google Play subscription. Cancel it in the Play Store under Payments & subscriptions → Subscriptions. Web subscriptions can be cancelled from your billing portal before deletion.